return policy

Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • All original tags, packaging, and accessories must be included.

  • Proof of purchase or order confirmation is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been used, damaged, or altered after delivery.

  • Gift cards (if applicable).

  • Final sale or clearance items, unless they arrive damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. If you would like to exchange an item, please contact us before sending it back.

How to Request a Return

To initiate a return, please contact our customer support with:

  • Your order number

  • Your full name

  • The reason for the return

  • Photos (if the item is damaged or incorrect)

Our support team will provide you with the return instructions.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team. We are happy to assist you.